Pet Owners Feedback

From: Paula Araujo

Sent: Wednesday, January 30, 2013 11:20 AM

To: Abu Dhabi Falcon Hospital

Subject: Many thanks

Dear all,

I am new(ish) in Abi Dhabi and only recently found out that the Falcon Hospital has a Pet Care centre. I had my dog (Odie) ill and after trying other private vets I decided to take him to the Falcon Hospital, where he stayed for 3 days.

I can say that I am extremely amazed with the services the Hospital provides. It’s the best vet hospital I have seen in my life, with an amazing service. I have no words to say how happy I am for everything the staff did for Odie, and for the best service and installations I have ever seen.

Falcon Hospital keep on with the work and quality and my deepest congratulations and thanks for all. I consider this hospital with no doubts one of the bests in the world, if not the best.

Many thanks


From: Yasser Kamal Gamei Hashem

Date: Tue, 29 Jan 2013 11:32:28 +0400


Subject: Thank you ADFH

Dear Falcon Hospital

I'm sending this email to express my utmost gratitude for the tremendous effort done by your management and staff to achieve the goal of your already successful organisation.

My Chocolate Labrador 'Coco' has attained new skills and behaviours, he also developed a positive personality thanks to the effective training provided by coach Farouq, who has demonstrated broad experience in his field

My sincere thanks to Mr AAmer and doctor Margret and all the staff in ADFH for a job well done

Best Regards,

Capt Yasser Hashem

From: Abdulsalam alnaqib

Date: Mon, 26 Nov 2012 12:46:19 +0000


Subject: ROXY


Kindly be advised that brought my dog (ROXY) last week and within 5 days it learned a lot of things, I couldn't learned it for 2 months, that's mean you have a great trainer and wonderful healthy place for the pet, so I would like to tell you that I’m so happy form your hospital and your trainer also. Really I’m so grateful for your efforts & cooperation.

I appreciate your interest & your care for my dog and special thanks to the trainer Mr. Farouque

Thanks & Regards

Abdulsalam Moahmed Al Naqib

From: Desiree Martis

Date: Fri, 23 Nov 2012 14:01:50 +0400

To: Abu Dhabi Falcon Hospital

Subject: Dog Training - ACE

Dear all,

My dog ACE is being trained at the Falcon Hospital - it is 2 weeks only and we are very happy with the trainer and the progress he is making with the training.

Thank you.


From: Mohamed KhalifaAlowaid (ADNATCO-NGSCO)

Sent: Wednesday, July 11, 2012 9:22 AM

To: Abu Dhabi Falcon Hospital

Subject: satisfied dog owner (Kimba)

Dear All/ Dr Margit

I have passed by yesterday to your dog training department to check up on my dog Kimba which has been there just for over 10 days, and I’m happy to say that I was happily surprised on how healthy the dog became in a short time and how he has learned new tricks.

I would like to thank everyone who helped in his progression in his health and training from Dr Margit Muller to Mr Farooq the trainer.

I would definitely recommend my dog owner friends to send their dogs to you guys.

Best Regards,

Mohamed Al Owaid

Marine Personnel Officer

From: hamadalobaidli


Subject: My dog TED

Sent: 18 Jun 2012 12:31

Dear Dr. Margert&Mr. Amer

I would like to thank you both for the wonderful trainer that you hired Mr. Farook

He is so expert in dog training and I'm so happy because he knew how to control TED and know my dog is very active and know how to listen to the trainer instruction

Moreover , I'm will to bring all my dogs for Farook to rain them


Hesham al obaidli

Empower your Business with BlackBerry® and Mobile Solutions from Etisalat

From: some one

Date: Thu, 24 May 2012 20:43:06 +0400


Subject: thanks

Dear Abu Dhabi Falcon Hospital,

I'm writing to you to thank you for your effort generally on holding and caring about the animals.

I'm surprised about the good service you deliver in your hospital, a speciall thanks goes to the GM Mr. Aamer, Dr. Margarita and to the coach Mr. Farooq, all of you showed commitment, loyality a wellness to help and improve. I have received my dog (Max) in a very good health and condition, improve in his behavior and learned a lot from your side.

Thank you again.


Ali Saif Al Nuaimi

From: Nadia

Sent: Sunday, April 29, 2012 3:44 PM

To: Abu Dhabi Falcon Hospital

Subject: Rambo's training

Dear Amer,

I went yesterday to visit my dog Rambo after more than 2 weeks he has been in your Hospital for training, I was very happy to see him behaving, and listening to Farouq

I'm very pleased with his progress and well done for the trainer he did a good job.


From: Manuela Mirkos

Date: Tue, 13 Mar 2012 18:19:44 +0000


ReplyTo: Manuela Mirkos

Subject: news on Sandy ("Pepa"),,

Dear team at the Animal Shelter,

I am writing to let you know that Sandy - as we called the lovely mixed Saluki we adopted from you 4 months ago and which was called Pepa at the time - is doing extremely well. It is the first time for me to adopt a former stray so both Sandy and I had some learning to do at the beginning: she was a bit shy, scared and defensive, but with lots of love and the additional help of a trainer she has now flourished into a funny, playful and sweet companion for both me, my husband John and our two young girls.

Thanks again for the opportunity to adopt such an adorable friend!

Kind regards,

Manuela, John, Lara and Alexandra Defterios

From: Anita Bali

Sent: Wednesday, February 29, 2012 1:57 PM

To: Kishore Kumar

Cc: 'Shreya'; 'Diksha Bali'

Subject: WHARTON

Kishore- as promised a story on Wharton with pictures of before and after.


I am an animal lover; my philosophy are that dogs are loyal and make much better friends than people. They give love and affection, guard your children and all they ask for are to loved and fed, in that exact order.

I became close to the Saluki Pet Care Centre after meeting Dr. Margret and Dr. Bibi and seeing the genuine love they had for animals.

Having lost a dog to cancer in 2010, I was distraught. My dog Destiny had been my best friend for 10 years and knew every mood of mine. It was then that I asked Dr. Margret, that in addition to the 2 dogs that I still had , I wanted a Cocker Spaniel also to replace the good friend that I had lost.

Then one day I got a call from the Pet care centre stating that there was a German Shepherd that needed a home. Notwithstanding that I had one a German shepherd already at home, I took one look at the picture of this skinny and sad animal, who had spent all his life on the Abu Dhabi roads, had marks to agony etched across his face, and, made a spontaneous decision to take him in.

He came home, and was surprised to see my 2 dogs, 4 birds and one cat. I have a double storeyhouse, he did not know how to climb the steps. However a meal later and after being spoken to affectionately, given a few kisses et all, he was off like a shot, falling down the stairs, but wanting to take in all the atmosphere at once. He responded quickly to affection he had never known, became my shadow and turned from the cowering and scared animal who had entered my house into a Royal, who would sleep with me on my bed (along with my other 2 dogs and cat), with his spine etched against mine.

He only had one request to be fed at 5 am and 3pm, failing which he would howl, because he thought food was not going to come. He is now 21kgs more than when I got him, but he still goes strong on food.

Since he came into my household in August, Wharton, as my elder daughter named him (because coincidentally my younger daughter had gotten admission to Wharton Business School, the World’s leading school of Business, just as he came into our lives), is now a fully acclimatized family dog. He protects my daughters and growls if any member other than the family touches him. He loves the rest of my animals and is a pure delight to have.

In life no good deed goes unrewarded, Wharton got a home and I got another good friend, for the full stint of his life, which for my sake, I hope is a long one.


Anita Bali

Senior Vice President Corporate Credit

Credit Division

Abu Dhabi Commercial Bank

From: Gina Malkani []

Sent: Sunday, February 05, 2012 12:43 PM

To: Kishore Kumar

Cc: Abu Dhabi Falcon Hospital; Mahendra Kumar Mahto

Subject: Re: Boarding of Bella The Cat

Dear Kishore & Mahendra,

I just wanted to thank the both of you so much for all your help, prompt assistance & dedication & to thank all the staff at the Abu Dhabi falcon hospital, who took such fantastic care of Bella. It is highly appreciated.

Thank you once again on behalf of Bella & myself.

Best wishes always,

Gina Malkani.

From: moody AD []

Sent: Thursday, January 12, 2012 3:00 PM

To: Abu Dhabi Falcon Hospital

Subject: Thanks Letter

Jan 12, 2012

Dear Abu Dhabi Falcon Hospital,

First I would like to introduce myself, my name is Mohamed saifyousef and my dog's name is "sipanse" . Thank you very much for training my dog in very short time, also I appreciate the treatment and the intensive care that you have given my dog. Even though, Coach expertise and help have been valuable during this process. This will help me to be more comfortable with the dog.

Again, thank you so much. I sincerely appreciate your help.

Best Regards,

Mohamed saifyousef

From: Ahmed Elghandakly[]

Sent: Thursday, November 17, 2011 1:05 PM

To: Abu Dhabi Falcon Hospital

Cc:ahmed El Ghandokly

Subject: Appreciation

Aamir and team

I’m one of your customers and have been dealing with you for almost 6+ months and recently had placed my Dog, Black, for training and have been noticing the positive changes in his overall attitude. So just wanted to thank the team and pls pass the same to the trainer, Farouk on the same for his efforts and care for Black.

Also seizing the opportunity to thank the entire team at the pet care center and Shella (hope I’m not mistaken in writing her name) as she’s always been helpful.


Ahmed El-Ghandakly

From: Trevor padilla[]Sent: Tuesday, November 15, 2011 2:25 PM

To: Abu Dhabi Falcon Hospital

Subject: Pet Trainer Farok

To whom it may concern,

Me and my fiancee would like to convey our deepest grattitude to Farok (Falcon Hospital Dog Trainer) for outstanding service and training for our dog (Shamal). Everytime we go to visit, Farok has met us with warm greetings and has shown us what shamal has learned on a daily basis. In my opinion Farok has gone above and beyond his job description in everyway and we would just like to say thank you for having such good staff on your team. We are very pleased with all the services our dog has been given and we will be recommending Falcon Hospital pet care services in the future to our friends and family. Again special thanks to Farok!

Best Regards,

Shamal, Trevor and Alexandra

From: Feruza

Date: Fri, 21 Oct 2011 19:12:18



Subject: Thanks for the great job (,

Dear falcon hospital!

I am writing to express my thanks for the great training and care for our dog Daniels. He stayed there over 3 months and he had been given very good care and wonderful training. The trainer's name was Farouk, if I am not mistaken. I was worried about leaving our dog there but your staff proved to be nothing less than excellent! We are exceptional happy with his training skills. He did a great job!

I will most definitely be recommending your services to the people I know.

Thank you

From:marionmilliet []

Sent: Tuesday, September 20, 2011 11:02 AM

To: Gelah Marie Magtuba; Kishore Kumar

Subject: Re: Kitten

Dear Gelah Marie, dear Kishore,

As discussed before I have just surrendered the kitten that was under my care today. Even though I was not meant to keep it, but was looking after it for friends who didn't come back after the summer, i obviously got very attached to it over the last few months, and I was quite sad this morning when came the time to say goodbye. I trust it will be well looked after by your team, and hope it will soon find a loving home.

I take this opportunity to thank the Abu Dhabi animal shelter for its work and the kindness of its answers to my queries.

Kind regards

Marion Milliet

From: Jo Anne Martindale

Sent: Thursday, September 08, 2011 11:20 AM

Subject: Great job!


I would like to tell you what a wonderful job you are doing out there in the animal shelter. My brother found an abandoned cat last week on the SharjahCorniche and you very kindly accepted it from me this morning.

I was able to ask the lovely girl at the reception about 2 other cute kittens that I left there in June and she was able to tell me about them and called them by their names also. I am really impressed!

I always get a little upset when I talk about them so I hope she doesn't think that I was rude when I didn't respond to some of her questions. If I could, I would keep all the lovely cats that I find but I can't!

Anyway, about that white kitten I left in today - it is very calm and friendly but it bites when you try to tickle it or play with its tail. I bet the owners were not playing with it nicely and teasing it all the time so it gets fed up. Perhaps with your care it will learn to play nicely with everyone?

Thanks again for all your hard work and great care for these animals.

Jo Anne

From: Jeanette Weeks (

Date: Wed, 11 May 2011 15:29:49 +0000


Subject: A big thank you! (,

For the attention of ADFH PET CARE CENTRE


I am sending this email to say thank you so much for taking the time, care and consideration to look at a dog I brought in last Sunday. I had found the dog 2 days earlier, and because I have had my own 3 dogs come to you for boarding and grooming, I decided to wait until you had opened after the weekend as I know what a fabulous service you offer, rather than go to another vet.

When I arrived without an appointment Sunday, the centre was in the process of moving into the new building so it was very busy and chaotic. But I was dealt with straight away, by the receptionist and the vets, and was very touched by the concern and care you all showed the dog who was obviously nervous about being there.

Since coming to the ADFH Pet Care centre with my own 3 dogs, I have been impressed by all your services - I have recommended you to many friends and will continue to do so after the excellent service I got this week.

So once again, a big thank you from us and especially Wiz the dog who looks splendid with his nice hair cut!!


Jeanette Weeks


Sent: Thursday, April 07, 2011 10:43 PM

To: Abu Dhabi Falcon Hospital;

Subject: Feedback - Cat Grooming


We had our cat Coco groomed at the Falcon Hospital a couple of days ago. We wish to report that we are very happy with Segundo's service. He groomed our cat exactly the way we wanted. There were no nicks / cuts, and the coat was even and smoothly shaved, with no jagged layers. We found Segundo very professional and friendly at the same time, and knowledgeable in his area of expertise. He kept us informed during the day on how Coco was doing, and even followed up on her after she came home, thus proving he goes the extra mile in ensuring client satisfaction. We are very impressed at the level of service provided by Segundo. He definitely is an asset to your organization, and to us pet owners!

As a pet owner, I always look for peace of mind when I entrust my pets' care to a service provider. I know that Segundo will always take very good care of my pet. We would definitely be using his expert services in the future for all our cats!

Kind regards, and many thanks from a very happy customer!

- MandarKulkarni

Area Service Manager - LandRover,Ford,Jaguar

Premier Motors, Abu Dhabi

- PranjalKulkarni

Office Manager

Raytheon International, Abu Dhabi